Welcome to The New Surgery


We are trialling a new product called DoctorLink that enables patients to manage their care needs remotely where appropriate.

What is DoctorLink?

• DoctorLink provides the ability to seek clinically approved medical advice around the clock. This helps to reduce unnecessary

surgery appointments, getting patients to the right place for their clinical need. DoctorLink will provide advice on how to best

manage your symptoms

• DoctorLink facilitates booking an appointment with the surgery should a clinical consultation be recommended

• DoctorLink can be accessed from any laptop, mobile phone or tablet device, 7 days a week from any location

How does it work?

• DoctorLink uses a Symptom Assessment tool to complete triage on patients who access the practice online looking for an

urgent/same day appointment. Patients are asked a series of clinical questions based on their concern/illness.

• The outcomes of the symptom assessment are processed according to the clinical need. If a clinical consultation is

recommended the patient can request an appointment slot appropriate to the symptom assessment outcome (e.g.

consultation with a nurse practitioner within next 48 hours, same day consultation with a GP).

• The practice will receive a copy of the symptom assessment highlighting the required action needed ((e.g. day consultation

with a GP).

• As DoctorLink is accessible 24/7 it is able to cater for both in and out of hours scenarios directing patients to the most

appropriate place (pharmacy/dental/GP Service/A&E)

The application is easy to use and once you have signed up you will be able to check your symptoms and request appointments atyour GP Service with ease.

Please rest assured that:

• DoctorLink is not connected to your patient record so information about you is not being shared with DoctorLink

• You can continue to ring the surgery for same-day urgent care and speak to or see a GP or another member of the clinical

team as you always been able to.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website